Return/Refund Policy
It is a privilege to serve you and we want to be as helpful as possible. We have a great team of volunteers and staff who strive to get every order correctly fulfilled and shipped quickly. We know you are excited about your order and so are we! If something isn’t right, we want to know.
For any of the following questions/concerns, please contact us at sales@globalyouthministry.org or 1-877-251-1800. We will be happy to assist you and provide instructions for product returns.
- Would you like to return a product you recently ordered?
- Did you receive a product that was damaged during shipment or isn’t working properly?
- Did you receive an item you didn’t order?
- Are you missing an item or did you receive an incorrect quantity?
- Do you need further assistance?
Unfortunately, we cannot accept returns on any downloadable products. Once you have purchased a downloadable product, those files have been electronically passed on to you and you will always have access to them. If you’re not sure how to access your downloadable product, please contact us and we’ll be happy to assist you.
Delivery Method and Timing
Order Processing
- We want your order to arrive as quickly as possible. We have a great group of volunteers who package and ship orders Monday through Friday (sorry, no weekend shipments).
- Orders placed after 1:00 p.m. Eastern Standard Time will ship the following business day.
- As much as we love our jobs, we are not in the distribution center on holidays; so, orders placed on a holiday will be processed and shipped on the following business day. Please be aware that we are closed longer each year during the Christmas holidays. We will post special hours on our site just as a friendly reminder.
- Do you have a question about your order? Please contact us at sales@globalyouthministry.org and we’ll be happy to assist you.
Payment Information
- We accept the following credit cards for quick and easy payment to allow us to process and ship your order in a timely manner: Visa, MasterCard, and American Express.
- Our Web store is protected by the strongest data encryption available to keep your personal information, such as credit card numbers and passwords, safe and secure.
Shipping/Delivery Options
We offer you our best-negotiated rates for shipping. Our shipping charges are calculated by weight, shipping distance, shipping type, and handling. Please be sure to check your total shipping/handling charge at checkout. Delivery options are listed below.
Domestic Shipping
United States Postal Service (USPS) Standard Delivery and Priority Mail – Items shipped via USPS do not include package tracking numbers. Most USPS orders are delivered within 3–7 business days of pickup; however, delivery is not guaranteed.
Privacy Statement
GYM Internet Privacy Policy
Published June 2013
We respect the privacy of our website visitors. We do use information you provide to better serve you, but we also recognize that this information belongs to you and that we must treat it accordingly. The following statement details our privacy policy. This policy applies to globalyouthministry.org and other sites on the World Wide Web owned and operated by Global Youth Ministry (GYM). If there are material changes to this policy in the future, information concerning any such change will be posted on this webpage.
Our Use of Information
We collect two kinds of information about our online visitors: personal and non-personal. Visitors are not required to register to access the public pages of our sites. Non-personal information is collected to track statistical data regarding the number and type of guests visiting GYM sites in order to guide our efforts to improve. The non-personal information we monitor includes the browser types and operating systems being used by our visitors; areas of the sites visited; dates and times of access; host or service-provider information; and identification of the referring site. This information is used exclusively for internal purposes and is not disclosed to non-affiliated third parties. Personal information that can identify a visitor, such as name, address, or contact information, is collected only when voluntarily offered and solely for purposes that are clearly identified on our sites. Access to pages with content specific to a ministry area and/or its constituents is password-protected and requires preregistration. Personal information acquired through registration is kept confidential and will not be disclosed to third parties except as may be required by law. GYM does not seek personal information from children online.
Our Use Of “Cookies”
GYM may place an electronic “cookie” in the browser files of a guest’s computer. Cookies are pieces of information that a website transfers to an individual’s computer hard drive for record-keeping purposes. Cookies themselves do not enable us to access any personal information about our visitors; however, they do allow GYM to analyze guests’ use of our sites and to improve the user experience. This analysis helps us better understand which areas of our sites are most useful and popular so we can plan improvements and updates accordingly. GYM does not use cookies to retrieve information from a visitor’s computer that was not originally sent in a cookie.
Internet Communication
The privacy of communication over the Internet cannot be guaranteed because the Internet is not a secure medium. NPM does not assume any responsibility for any harm, loss, or damage you may experience or incur by the sending of personal or confidential information over the Internet by or to NPM. Consent By using this site, you consent to NPM’s online privacy policy. If you do not agree to this policy, please do not use this site. We reserve the right, at our discretion, to update, change, modify, add, or remove portions of this policy.
Credit Card/Payment Information Policy
How We Protect Credit Card Numbers
Published June 2013
GYM may collect credit card information in the course of business on our sites. We strive to protect the confidentiality and security of the information in our possession, custody, or control by (i) limiting access to card numbers, and (ii) maintaining reasonable safeguards to protect against the loss, misuse, or unlawful disclosure of card numbers. No credit card information is stored or logged on any system housed at GYM. This information is passed straight to our payment processor and always communicated over encrypted communication channels.